Portal de transparencia

Corporate transparency is part of the corporate social responsibility (CSR) strategy of our company, it is a voluntary act with which we want to contribute to an informed society, generating confidence in the environment by giving account of our relationship with the public administration.

The operation of Pocillos Playa Hotel by Arenas de Puerto del Carmen S.L. starts in 2018, after a refurbishment of the former apartment complex. A 4 star hotel is created, with 76 fully equipped rooms and All Inclusive services to offer unforgettable holidays in Lanzarote.

Arenas de Puerto del Carmen S.L. aims to be a company with good results, maintaining excellent relationships with suppliers and offering the best services and solutions to our clients. Thus contributing to the virtuous circle that involves the creation of employment, the contribution to the public administration for the benefit of citizens and the growth of all companies, organisations and clients who trust in our professionalism.

And we want to do this by being a sustainable and socially responsible company, putting people at the centre, providing the necessary tools and security to assume their responsibilities and fostering a culture in which we seek to grow by growing.

Canary Islands Transparency Law

Pocillos Playa will keep this portal updated so that our clients, suppliers and the general public can consult our activity, in accordance with the Transparency Law 19/2013 and Law 12/2014, of 26 December, on Transparency and Access to Public Information of the Canary Islands Government.

More information: Transparency Commissioner of the Canary Islands Government.

Note on accessibility: the information published on this transparency portal has been carried out in accordance with the principle of universal accessibility and design for all established in the WCAG 2.1 guidelines published by the World Wide Web Consortium (W3C). You can read our web accessibility statement for more information.

Shortcuts

  1. Institutional Information
  2. Organisational information
  3. Economic-financial information
  4. Recruitment information
  5. Agreements
  6. Grants and subsidies

INSTITUTIONAL INFORMATION

MISSION:

With our hearts tied to this land and opening the way to new dreams we have created a faithful reflection of the landscape of the island of Lanzarote visible in all the Hotel’s facilities.

AWARDS

The HolidayCheck 2022 Guest Rewards recognition and the Trip Advisor 2021 Certificate of Excellence accredit Hotel Pocillos Playa as a company with the capacity for excellence to offer guests the best holidays in a protected and cared-for environment.

PROJECTS

Arenas de Puerto del Carmen S.L. was created with the vision of operating a 4-star hotel in which hospitality is set in a paradisiacal enclave in the Canary Islands.

COMMITMENT

At Arenas de Puerto del Carmen S.L. we are committed to following principles of quality and respect for the environment in order to achieve customer satisfaction and the satisfaction of all interested parties. Pocillos Playa has developed for this purpose a quality and environmental management system, structured according to the different service units. The management system is conceived as a driving force for continuous improvement, the parts of which, including this policy, may be revised as often as necessary to improve the orientation of the processes and increase their efficiency. This policy is intended to be the frame of reference for the revision of the quality and environmental objectives of Pocillos Playa, whose guidelines are:

ø Achievement of customer satisfaction at Pocillos Playa.

ø Development of a spirit of permanent desire for improvement within the Hotel, respecting the environment.

ø Flexibility and speed of service, constantly respecting the commitments acquired with the clients, and the satisfaction of their expectations, as well as the levels of profitability demanded by the property.

ø Progress in the degree of knowledge of customer needs and expectations.

ø Implementation of staff training efforts. Comply with the requirements of the Quality and Environmental System and current regulations and other environmental requirements, as well as the commitment to pollution prevention.

ø Encouraging the participation of all personnel in the improvement of the system, a task that is promoted by the entire management team.

OUR VALUES

PRISMA:

Positivity we are a company, we are teams, but above all we are a big family that works with joy and optimism because we believe in a better world.

Respect for our customers, for our employees and for the communities in which we operate.

Innovation in our way of understanding and communicating with customers, in ideas, business models, processes and technology.

Sustainability meeting the objectives of the present while looking to the future, protecting the environment, contributing to social well-being and economic growth

Multiculturalism Our activity builds bridges between Africa, the Canary Islands and Europe. We are a big family where different races and cultures live together with respect and tolerance.

Ambition Our spirit of self-improvement, vision and enthusiasm drive us to grow as a company and as people, and to provide wellbeing to our community.

ORGANISATIONAL INFORMATION

APPLICABLE REGULATIONS

Arenas de Puerto del Carmen S.L. is a limited company governed by the following regulations:

Pocillos Playa feels a responsibility to protect and preserve the human rights of both the people who work in our company and those who make up the environment in which we operate. One of our objectives is to contribute positively to global efforts to ensure that human rights are understood and implemented. Have a company policy committed to fulfilling our responsibility to respect human rights.

– Engage in due diligence to identify, prevent, mitigate and account for how the company addresses its human rights impacts. Bottom-up communication procedures are in place to address any grassroots concerns.

– Avoid complicity in human rights violations.

– Investigate allegations of adverse human rights impacts.

– Provide access to a grievance mechanism to raise concerns or identify potential rights impacts. Where appropriate to do so, The Island and the Sea Boutique Hotel will engage with relevant communities and other stakeholders to better understand any questions or concerns about our activities and their potential impact. Evidence of such stakeholder consultation will be documented and reported through the established stakeholder consultation process.

ECONOMIC AND FINANCIAL INFORMATION

ANNUAL ACCOUNTS

Arenas de Puerto del Carmen S.L. complies with its legal obligation to deposit its annual accounts in the Mercantile Register of Lanzarote, where they can be requested.

EXTERNAL AUDITS

The following are the audit reports and audits carried out by external control bodies for the year indicated:

Financial year 2021

INFORMATION ON CONTRACTING

LIST OF CONTRACTS FORMALISED AND STATISTICAL DATA

No contracts with the Public Administration are executed.

CONTRACTS

AGREEMENTS AND MANAGEMENT ENTRUSTMENT

The agreements and management assignments for the years indicated are shown below.

2018-2022

AIDS AND SUBSIDIES

Grants and subsidies received by public administrations and bodies

AIDS AND SUBSIDIES

The entity Arenas Puerto del Carmen, SL received from the Public Administration of the Autonomous Community of the Canary Islands in 2021 two subsidies for a total amount of 283,827.95 euros, according to the attached information from the Ministry of Finance, which is detailed below:

Última actualización: 29 de junio de 2022